Even Realities G1 AI Smart Glasses

Return policy

At Thompson & Hardwick, we are committed to providing you with high-quality consumer electronics that enhance your life and keep you connected. We understand that sometimes returns are necessary. To facilitate this process and ensure a seamless experience, we have established the following return policy.

If you are not satisfied with your purchase of Even Realities G1 or any additional accessories, you can request a return for a refund within 14 days of receiving your order. Returns are only accepted if the Product is in “like new” condition and the packaging is intact.

The policy excludes ordinary wear and tear, or damage caused by improper use, neglect, accidents, or user-inflicted damage, according to the Even Realities Limited Warranty.

Attention

● We only accept returns and exchanges on items purchased from tandhopt.co.uk, items purchased from Authorized retailers must be returned to the place of purchase.

● Protection is important, so please place the eyewear in a case, and the case in a cardboard box, in order to protect the product during transportation. We recommend sending your eyewear as certified or insured for tracking purposes. Please note we ARE NOT responsible for any lost packages, for any damage in transit or damage due to improper packaging.

● Please DO NOT include any form of payment (cash, check or money orders) along with your eyewear.

● Upon receiving your product, we will promptly evaluate it and provide you with a repair solution. You will receive an email detailing the proposed actions and any associated costs. From the date of this email, you have 30 days to decide whether to proceed with the repair or request a return of your glasses. Please note that return shipping costs will be your responsibility.

If we do not receive a response within this 30-day period, Thompson & Hardwick Optometrists reserves the right to manage your glasses as deemed appropriate, without further liability.

● Please note that G1 glasses equipped with prescription lenses are highly customized and therefore not eligible for return or exchange..

Return process

To request a return, please contact us via telephone, or via the wesite at tandhopt.co.uk. Once your return has been authorized, you will receive an email with return instructions. All returns must be shipped in the original packaging, including all original accessories, manuals, and packaging materials. Thompson & Hardwick Optoometrists  is not responsible for packages lost in transit without proof of tracking.

Refunds

Once we have received your returned Product, we will inspect the Product to confirm it is eligible for return. Once the inspection is complete, you will receive an email notification when we refund the price of the item(s).We will return the funds to your account as quickly as possible.

All refunds will occur via the original payment method.

Shipping fees, handling charges, and any applicable VAT or customs fees are non-refundable. Refunds will be issued in the original payment currency and reflect the current exchange rate

Damaged products

If your Product is returned in damaged condition, with missing parts (including, for example, the original accessories, manuals, and/or packaging materials), or otherwise has signs of abuse, user-inflicted damage, or is not in “like new” condition, Thompson & Hrdwick Optometrists reserves the right to (a) refuse a refund, (b) reduce the refund amount (proportionate to the Product’s decrease in value due to the damage and/or missing parts as determined by Even Realities), or (c) charge additional restocking fees, all at Thompson & Hardwick's’ sole discretion.

Even Realities limited warranry

This limited consumer warranty is provided by Even Realities. This limited consumer warranty (the “Warranty”) covers defects and malfunctions in the new Even Realities product(s) it accompanies (the “Product”). The Warranty continues for one (1) year from the date of receiving your Product(s) (the “Limited Warranty Period”). However, if you purchase the Product from within the EU or EFTA, the Limited Warranty Period shall be two (2) years.

This Warranty is not available to products that were purchased from any source other than Even Realities or an authorized dealer. This Warranty is valid only with proof of purchase that clearly shows the purchase date. If you send us a Product without valid proof of purchase, then we reserve the right to return the Product to you at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30) days for your pick-up.

This Warranty is limited and not applicable to any lens scratches. The installation or replacement of any lenses* should be conducted by Even Realities or a Even Realities authorized dealer. Any damage caused by the unauthorized installation, replacement or alteration of the lenses is not covered by this Warranty.

If your Product is defective or malfunctioning, we will either repair or replace that Product, or update software or services, so that the Product performs substantially in accordance with the Warranted Functionality. In some cases, we may instead refund the purchase price paid for the Product. Your remedy under this Warranty will be the repair, replacement or refund of the Product as determined by Even Realities, however we will honour your preference for a repair or replacement unless it is impossible or disproportionate for us to do so.

This Warranty applies only to those countries to which Even Realities ships and supports. Please visit us at even-realities.com for information about the countries Even Realities supports and to get helpful service and contact information. The scope of technical support offered by Even Realities consists of helping to diagnose and resolve problems with defects in the Product.

How to make a warranty claim

If you encounter any issues with your product, please contact customer service to obtain and submit the form for warranty service. Unless specifically stated elsewhere in this Warranty, to make a warranty claim, you need to return your Product to Even Realities or to the authorized dealer from which the product was purchased, together with your proof of purchase.

If your warranty claim is deemed to be valid, and we find a defect or malfunction covered by this Warranty, we will replace or repair the Product so it provides the functionality warranted. Subject to your rights under any local laws, if we determine that a Product should be replaced, the replacement may be a new, refurbished, or a re-manufactured Product. Save for your rights and remedies available under your local laws, the provision of a repaired or replacement product does not restart or otherwise extend the Limited Warranty Period. If we determine, in our sole discretion, that none of the listed means are reasonable to correct a defect or malfunction, then we may refund to you the price you paid to purchase the Product. We may not return the original Product to you. If your warranty claim is not deemed to be valid, then we reserve the right to return the Product to you at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30) days for your pick-up before it is disposed of.

It is your responsibility to remove any data by restoring the product to factory settings before the product is returned to Even Realities or an authorized dealer.We cannot guarantee that we will be able to repair the Product without risk to or loss of data, and any replacement product will not contain any of your data that was stored on the original Product.

Even Realities is not responsible for any loss of data whatsoever except where such loss is caused by our failure to use reasonable care and skill. We will not be liable for any loss of data caused by your failure to comply with the terms of this limited warranty.

The Limited Warranty Period is extended by a duration equal to the time during which we had the Product in our possession for performance of the Warranty, as described above.

Limitations and Exclusions

This warranty does not cover, and Even Realities is not responsible for: delivery or installation, or labor charges for setup of the product and/or adjustment of customer controls on the product. Damages caused by misuse, abuse, accidents, fire, theft, disappearance, misplacement, fluctuations and power surges, connections to improper voltage or incorrect electrical line voltage, viruses, malware, reckless, willful or intentional conduct or neglect. Damages caused by servicing the product which has not been pre-authorized by Even Realities. Damages caused by usage that is not in accordance with the product instructions/documentation. Damages caused by failure to follow the product instructions/documentation or failure to perform cleaning or preventive maintenance. Damages caused by the combination of the product with other non-Even Realities branded products, accessories, parts or components or use of products, equipment, systems, utilities, services, software, parts supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Even Realities that damage the product. Signal issues, reception problems and distortion related to noise, echo, interference or other signal transmission and delivery problems. Any equipment or components that were not included in, or with your product as originally sold.

This Warranty does not include any specific guarantees that the Product will be error-free, or regarding uptime or continued availability of data security features of software or online accounts, that any software, firmware or online sites will function uninterrupted or error-free. To the extent prohibited by any applicable law in any other country, this Warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).

*Lenses can be mounted only by EVEN REALITIES in order to ensure the proper

fitting and functionality of the Product.